What is Brick’s SLA?

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Last Updated: 1 year ago

The Brick team will continue to improve our services through recurring maintenance, product update, increase response time, and many more. We conduct proper maintenance and shall update and add data sources on a recurring basis. Enhancements will be made from time to time and clients will be notified via an appropriate channel.

Brick shall use reasonable endeavours to commit to uptime of 99% except for some permitted downtime, and unless a reduction in service level percentage occurs as a result of a third party’s negligence. Uptime refers to services being available online.

Permitted down time shall be limited to the suspension of the service necessary to:

  • Enable us to comply with an order or request from any regulatory body or other competent administrative authority
  • Enable us to carry out work relating to the maintenance or upgrade of the service

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